The views expressed at the courses are personal to the speakers and are not attributable to Johnston & Mather, which accepts no responsibility for them. Delegates are recommended to take specific independent advice. In the case of emergencies, Johnston & Mather reserves the right to replace the advertised speaker with suitable substitutes. We use every endeavour to avoid cancelling or aborting a course at the last minute or on the day. However, if factors beyond our reasonable control make this necessary, we will refund the fees or the appropriate portion thereof. We cannot accept liability for any other costs, expenses or losses of delegates wasted or incurred thereby. Speakers for each individual course are indicated in the respective course content. CPD certificates are available for all courses.
Johnston & Mather has a range of training courses that are open to be booked by any delegate or delegates. All conditions are to be governed under English Law and are subject to the exclusive jurisdiction of the English Courts.
Fees will vary for a public course depending on its length. Please refer to each course individually for prices. All public course fees include full course documentation, and a CPD certificate.
All fees are taken in pounds sterling.
1.1 Bookings and Payment
Provisional bookings may be made by telephone or website but place/s will not be confirmed until receipt of the appropriate remittance or, if agreed, appropriate order or written confirmation of payment arrangements (subject to credit approval).
VAT receipts will be forwarded to on receipt of payment; if these have not been received within 7 working days before the relevant course, please contact us to ensure your place has been booked, as we cannot be held responsible for non-arrival of registration instructions.
1.2 Discounts for Multiple Bookings
Discounts are available when 2 or more delegates from the same organisation attend any courses in the same course programme. In order to qualify all bookings must be received together.
1.3 Cancellation, Rescheduling & Refunds
Course dates are subject to confirmation 3 weeks prior to the start of a course. Johnston & Mather make every effort to avoid postponing, or cancelling, a course but if the required minimum number of confirmed bookings have not been received, a decision may be taken not to run a course. In this case, you will be given the option to move to another course, or be given a full refund of any fees paid.
Requests by you for cancellation, substitutions and/or reschedule requests must be received by email. You are responsible for ensuring that Johnston & Mather receives your written request. Johnston & Mather will reply with a written acknowledgement within 3 working days. Substitutions of attendee may be made up to 24 hours before the start of the course.
Refunds will be made for cancellations received, in writing, at least 21 days prior to the relevant course date; such cancellations may be subject to a 20% administration charge. No refunds can be made for cancellations received after this date.
Rescheduling is allowed on a one time basis only, if received in writing at least 21 working days prior to the relevant course date with no further rescheduling permitted. If a request for rescheduling is received after numbers for the course have been confirmed with the venue, we reserve the right to charge the extra venue costs.
1.4 Payment by Credit or Debit Card
A contract will form between you and Johnston & Mather when you agree to the booking terms and give us permission to debit your payment card.
When you check the box at the bottom of the booking page confirming you have read and agree the course T&Cs, you are agreeing for us to charge the cost of the relevant course fee to your payment card.
1.4.1 Paying by Instalments
Course fees may be paid in instalments as set out on the booking form. By checking the box on the booking form you are agreeing to pay the full amount of the course fee. The instalments will be taken from your payment card at the advertised intervals until the full course fee has been paid.
The first instalment constitutes a non-refundable booking fee. Cancellations may be made up to 3 weeks prior to the start of the course and any fees paid less the non-refundable booking fee will be refunded. No refunds can be made once a course has started.
2 Use of Personal Information
We do not share personal information with third parties. During a course you will be asked to exchange contact details with other members of the course in order to carry out the team exercises.
Should you choose to take the APM’s examinations, we may pass on your contact details to the Associate for Project Management.
In House Courses
Johnston & Mather has a number of training courses that are available to employers to be delivered on their own premises, or at an agreed venue, to an internal audience.
In house course fees will be quoted on a case by case basis exclusive of VAT. It is the responsibility of the client to:
- Supply a Projector, room and refreshments
- Provide lunch for the speaker, and delegates if the course is over a full day
The fees quoted are fixed for 12 months from acceptance of this proposal by the Client, thereafter they will be the subject of negotiation between the Client and the Company.
It is assumed that the course content will not be changed to meet changing requirements after the acceptance of a proposal; we reserve the right to add additional costs to meet any changes.
Generally we can be flexible with regards to course timing and will do our best to tailor the day to match your requirements. A typical day would start at 9.00 or 9.30 and be complete by 17.00 or 17.30 with breaks for coffee, tea and lunch.
3.2 Bookings and Payment
In-house courses can be booked with an order number or formal letter to proceed. Invoices for the Course Fees will be submitted in Pounds Sterling, no later than fourteen days prior to course delivery. Payment terms are strictly no later than 14 days from the date of the Invoice, unless otherwise agreed. Payment must be received before the start of a course.
Johnston & Mather reserves the right to charge interest on any sums remaining unpaid at the expiry of the period stated above, such interest accruing from day to day at the rate of 3% (three per cent) per annum above the rate chargeable to the Company by its principal bank in the United Kingdom.
3.3 Cancellation & Refunds
Cancellation and/or reschedule requests must be received by email. You are responsible for ensuring that Johnston & Mather receives your written request. Johnston & Mather will reply with a written acknowledgement within 3 working days.
Refunds will be made for cancellations received, in writing, at least 21 working days prior to the relevant course date; such cancellations will be subject to a 15% administration charge. No refunds can be made for cancellations received after this date.
Rescheduling is allowed on a two time basis only, if received in writing at least 10 working days prior to the relevant course date, with no further rescheduling permitted. If the course is not delivered within 12 months from the original date, the entire course fee will be forfeited.
3.4 In House Training Prices
In house training prices will be quoted on a case by case basis. Johnston & Mather reserve the right to request a differential payment if the agreed number of courses fail to run
- All prices are in pounds sterling and are subject to VAT
- All prices are based on a maximum of 20 delegates
- All prices quoted are exclusive of out of pocket expenses and travel
Johnston & Mather is committed to providing a high standard of customer service. Whilst every effort is taken to provide a high standard customer service, sometimes mistakes are made. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. You have a right to complain and have it investigated. Johnston & Mather aims to learn from any mistakes and the complaints procedure is seen as very important in the continuous improvement cycle.
How to complain
Firstly, raise your complaint with the member of staff, or course speaker, responsible for the service for which you are complaining about. If the matter is not resolved, promptly or fully, by them, the Course Director will become involved to work with you and the individual to reach a satisfactory resolution.
If a satisfactory resolution cannot be reached, and you wish to take the matter further, it will be under English Law.