The views expressed at the courses are personal to the speakers and are not attributable to Johnston & Mather, which accepts no responsibility for them. Delegates are recommended to take specific independent advice. In the case of emergencies, Johnston & Mather reserves the right to replace the advertised speaker with suitable substitutes. We use every endeavour to avoid cancelling or aborting a course at the last minute or on the day. However, if factors beyond our reasonable control make this necessary, we will refund the fees or the appropriate portion thereof. We cannot accept liability for any other costs, expenses or losses of delegates wasted or incurred thereby. Speakers for each individual course are indicated in the respective course content. CPD certificates are available for all courses.

Public Courses

Johnston & Mather has a range of training courses that are open to be booked by any delegate or delegates. All conditions are to be governed under English Law and are subject to the exclusive jurisdiction of the English Courts.

1 Fees

Fees will vary for a public course depending on its length. Please refer to each course individually for prices. All public course fees include full course documentation, and a CPD certificate.

1.1 Bookings and payment

All delegates are required to “pay in full” prior to attending training. Provisional bookings may be made by telephone or website but place/s will not be confirmed until receipt of the appropriate remittance or, if agreed, appropriate order or written confirmation of payment arrangements (subject to credit approval). Card payments can be made using the Pay Pal facility on our website.

VAT receipts will be forwarded to delegates on receipt of payment; if these have not been received within 7 working days before the relevant course, please contact us to ensure your place has been booked, as we cannot be held responsible for non-arrival of registration instructions.

Discounts only apply to fees paid in full by cash, bank transfer, or cheque.  They do not apply to fees paid by credit or debit card using Pay Pal.

1.2 Discounts for multiple bookings

Discounts are available when 2 or more delegates from the same organisation attend any courses in the same course programme. In order to qualify all bookings must be received together.

1.3 Cancellation & Refunds

Course dates are subject to confirmation 4 weeks prior to the start of a course. Johnston & Mather make every effort to avoid postponing, or cancelling, a course but if a required minimum number of confirmed bookings have not been received, a decision may be taken not to run a course. In this case, you will be given the option to move to another course, or be given a full refund of any fees paid.

Requests by you for cancellation, substitutions and/or rescheduling must be received by email. You are responsible for ensuring that Johnston & Mather receives your written request. Johnston & Mather will reply with a written acknowledgement within 3 working days. Substitutions of attendee may be made up to 24 hours before the start of the course.

If you have paid a booking fee, this is non-refundable if the booking is cancelled within 6 weeks of the start of the course.

If you have paid the fee in full, refunds will be made for cancellations received, in writing, at least 21 days prior to the relevant course date; such cancellations may be subject to a 20% administration charge. No refunds can be made for cancellations received after this date. VAT is not chargeable on cancellation fees. 

Rescheduling is allowed on a one time basis only, if received in writing at least 21 working days prior to the relevant course date with no further rescheduling permitted.  If the rescheduling results in a vacancy we cannot fill, we reserve the right to charge the course fee, or percentage thereof.

If you are unable to attend a course at the last minute due to unforeseen circumstances, you may reschedule to another course. You will be charged the extra cost of the day delegate rate at the venue plus a £50 administration fee.  If the rescheduling results in a vacancy we cannot fill, we reserve the right to charge the course fee, or percentage thereof.

In House Courses

Johnston & Mather has a number of training courses that are available to employers to be delivered on their own premises, or at an agreed venue, to an internal audience.

2 Fees

In house course fees will be quoted on a case by case basis exclusive of VAT. It is the responsibility of the client to:

  • Supply a Projector, room and refreshments
  • Provide lunch for the speaker, and delegates if the course is over a full day

The fees quoted are fixed for 12 months from acceptance of this proposal by the Client, thereafter they will be the subject of negotiation between the Client and the Company.

It is assumed that the course content will not be changed to meet changing requirements after the acceptance of a proposal; we reserve the right to add additional costs to meet any changes.

2.1 Timing

Generally we can be flexible with regard to course timing and will do our best to tailor the day to match your requirements. A typical day would start at 9.00 or 9.30 and be complete by 17.00 or 17.30 with breaks for coffee, tea and lunch.

2.2 Bookings and payment

In-house courses can be booked with an order number or formal letter to proceed. Invoices for the Course Fees will be submitted in Pounds Sterling, no later than fourteen days prior to course delivery. Payment terms are strictly no later than 30 days from the date of the Invoice.

Johnston & Mather reserves the right to charge interest on any sums remaining un paid at the expiry of the period stated above, such interest accruing from day to day at the rate of 3% (three per cent) per annum above the rate chargeable to the Company by its principal bank in the United Kingdom.

2.3 Cancellation & Refunds

Cancellation and/or reschedule requests must be received by email. You are responsible for ensuring that Johnston & Mather receives your written request. Johnston & Mather will reply with a written acknowledgement within 3 working days.

Refunds will be made for cancellations received, in writing, at least 21 working days prior to the relevant course date; such cancellations will be subject to a 15% administration charge. No refunds can be made for cancellations received after this date. VAT is not chargeable on cancellation fees.

Rescheduling is allowed on a two time basis only, if received in writing at least 10 working days prior to the relevant course date, with no further rescheduling permitted. If the course is not delivered within 12 months from the original date, the entire course fee will be forfeited.

2.4 In House Training Prices

In house training prices will be quoted on a case by case basis. Johnston & Mather reserve the right to request a differential payment if the agreed number of courses fail to run.

  • All prices are in pounds sterling and are subject to VAT.
  • All prices are based on a maximum of 16 delegates.
  • All prices quoted are exclusive of out of pocket expenses and travel.

3.0 COMPLAINTS POLICY

Johnston & Mather is committed to providing a high standard of customer service. Whilst every effort is taken to provide a high standard customer service, sometimes mistakes are made. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. You have a right to complain and have it investigated. Johnston & Mather aims to learn from any mistakes and the complaints procedure is seen as very important in the continuous improvement cycle.

3.1 How to Complain

Firstly, raise your complaint with the member of staff, or course speaker, responsible for the service for which you are complaining about. If the matter is not resolved, promptly or fully, by them, the Course Director will become involved to work with you and the individual to reach a satisfactory resolution.

If a satisfactory resolution cannot be reached, and you wish to take the matter further, it will be under English Law.

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